Delivery and Operations Manager

📍 Location: Cambridge, UK

Hybrid, working from our Cambridge office 2 days a week. Travel to customer sites in UK, Europe and world-wide may occasionally be required. You must have the right to work in the UK.

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About Blackdot

Blackdot Solutions builds investigations software used by governments, banks, and global organisations to solve complex intelligence and financial crime challenges. Our flagship product, Videris, is the industry-leading platform for OSINT collection, analysis, and visualisation. We are now expanding our capabilities with Videris Automate, an evolution of our technology that applies AI-driven orchestration to surface insights, accelerate investigations and deliver repeatable, auditable intelligence workflows.

This role will play a direct part in helping us succeed with both Videris and Videris Automate. You’ll join a team of smart, curious and mission-driven professionals who care deeply about solving meaningful problems for enterprise clients.

About the role

As a Delivery and Operations Manager, you'll be embedded in our engineering teams, working closely with engineers and product managers to drive day-to-day delivery across multiple workstreams. Alongside this, you'll own the planning and execution of internal and external projects, and provide broad operational support to the leadership team.

This is a role for someone who thrives on variety, is comfortable getting into the detail and knows how to bring clarity and momentum to complex, fast-moving environments. It requires strong leadership, excellent communication skills and the ability to work collaboratively.

Responsibilities

A successful Delivery and Operations Manager will play a crucial role in fostering a dynamic, data-driven culture and helping to build a more scalable organisation, working with stakeholders across multiple business functions to deliver great results.

Reporting to our Head of Operations, as Delivery and Operations Manager you will: 

Partner with Engineering, Dev Ops and Product team leads on work planning, backlog prioritisation, and release coordination on a day-to-day basis. This includes facilitating and monitoring delivery progress, identifying and removing blockers that slow down delivery, and ensuring alignment on priorities and timelines across teams.
Own the planning, management and delivery of a range of internal and external projects across the business, from initiation through to completion, maintaining clear visibility of project risks and ensuring all deliverables are met as we adapt to evolving market conditions and business needs.
Define and improve project management processes, tooling, and standards across the organisation. Lead process automation and optimisation efforts, driving the adoption of AI and supporting our internal teams to become more efficient.
Support the Head of Operations on a broad range of operational tasks and business initiatives - and help to build and maintain operational processes that allow the business to scale effectively.

About you

We’re looking for a highly organised, hands-on delivery professional to help us ship great software and keep the business running smoothly. You will interface with many different colleagues frequently, hold considerable influence within the organisation, and play a central role in how we operate and scale.

You’ll bring:

A minimum 3 years’ experience in project management and/or delivery role, preferably within the software industry.
Strong understanding of project management methodologies and tools
A hands-on, proactive mindset and willingness to get stuck in.
Excellent problem-solving, communication, leadership, and interpersonal skills.
Ability to manage multiple projects simultaneously and work under pressure.
B2B software company experience. 
Specific experience working with large enterprise, AI, and/or familiarity with SaaS is a benefit.

Benefits

You’ll enjoy:

Competitive salary with regular pay reviews
25 days holiday per year
The chance to work with some of the best people in the business
Strong work-life balance & flexible working
Ability to participate in share option scheme after 12 months
Professional development days & role-specific training
Vitality health insurance
Cycle to work scheme
Electric vehicle (EV) scheme
Enhanced pension contributions
Enhanced parental leave
Regular and varied company socials

Diversity, Equality and Inclusion

Blackdot Solutions is an equal opportunities employer, welcoming applications from all people, regardless of their race, sex, disability, age, religion, or sexual orientation. We conduct regular pay reviews to prevent pay discrimination and ensure equitable pay based on role and experience. We are committed to providing a safe, rewarding workplace for all employees and are happy to provide reasonable adjustments where needed. If you have any questions about Blackdot’s DEI policy, please get in touch with gill.buchanan@blackdotsolutions.com .