Solutions Consultant

📍 Location: Cambridge, UK

Hybrid, working from our Cambridge office 2 days a week or more. Travel to customer sites in UK, Europe and world-wide will be required. You must have the right to work in the UK.

Apply here

About Blackdot

Blackdot Solutions builds investigations software used by governments, banks, and global organisations to solve complex intelligence and financial crime challenges. Our flagship product, Videris, is the industry-leading platform for OSINT collection, analysis, and visualisation.

We are now expanding our capabilities with Videris Automate, an evolution of our technology that applies AI-driven orchestration to surface insights, accelerate investigations and deliver repeatable, auditable intelligence workflows. This role will play a direct part in helping customers adopt and succeed with both Videris and Videris Automate. You’ll join a team of smart, curious and mission-driven product, sales and intelligence professionals who care deeply about solving meaningful problems for enterprise clients.

About the role

As a Solutions Consultant in the Commercial team, you will act as a strategic and trusted technical advisor to customers adopting Videris Investigate and Videris Automate, supporting pre-sales engagements as well as key customers. You’ll bridge commercial, technical and intelligence domains, translating operational requirements into practical product solutions. You’ll work closely with Sales, Customer Success, Product and Engineering, guiding customers through onboarding, integrations, workflow & playbook design and value realisation.

Responsibilities

Customer & Workflow Discovery

Collaborate with strategic customers & prospects to understand their investigative workflows, integration requirements and business objectives, advising on optimal product implementation, solution design and integrations.

Solution Design & Delivery

Translate complex requirements into practical solution architectures, compelling presentations and clear project plans.
Act as project manager for complex onboarding, custom integrations, and Videris Automate implementations, working with internal resources & the client for timely execution and delivery of key requirements.
Support customers with the configuration of Automate playbooks and validation of workflow outputs.

Technical & Product Expertise

Act as the technical subject matter expert for Videris, including how Automate leverages AI and how outputs are generated.
Present the product roadmap in the context of customer needs, and contribute to product development through feedback, market insight and technical expertise.

Pre-Sales & Commercial Support

Create and deliver compelling product demonstrations and workshops tailored to customers’ use cases.
Ownership of technical RFP/RFI responses, technical deep dives, and discussions around security, AI and integrations.
Articulate the value proposition of Videris and Automate to both senior decision makers and hands-on practitioners.

Customer Success & Product Partnership

Collaborate closely with Customer Success to drive adoption, measure ROI, solve technical issues and support expansion opportunities.
Act as a technical liaison between customers and internal teams, helping resolve complex challenges, prioritise key requirements and optimise product usage

About you

We’re looking for someone who thrives at the intersection of technology, intelligence and customer engagement, and who is excited about helping organisations adopt transformative AI enabled investigation workflows.

You’ll bring:

5+ years in presales, solution consulting, sales engineering or technical account management in investigations, intelligence, financial crime or adjacent domains.
Ability to operate with deep technical details and high-level business objectives simultaneously.
Strong understanding of APIs, integrations, authentication (SSO, OAuth) and SaaS platforms. Experience working with AI solutions preferred.
Strong analytical and problem-solving mindset, with the ability to map complex investigation workflows and identify where automation delivers value.
Ability to manage projects with multiple internal and external stakeholders, including documentation ownership.
Excellent communication and storytelling skills, able to present sophisticated concepts simply and persuasively.
A hands-on, proactive mindset and willingness to meet customers face-to-face.
Experience working in or with Financial Services preferred.
Familiarity with OSINT tools and techniques preferred.

Benefits

You’ll enjoy:

Competitive salary with regular pay reviews
25 days holiday per year
The chance to work with some of the best people in the business
Strong work-life balance & flexible working
Ability to participate in share option scheme after 12 months
Professional development days & role-specific training
Vitality health insurance
Cycle to work scheme
Electric vehicle (EV) scheme
Enhanced pension contributions
Enhanced parental leave
Regular and varied company socials

Diversity, Equality and Inclusion

Blackdot Solutions is an equal opportunities employer, welcoming applications from all people, regardless of their race, sex, disability, age, religion, or sexual orientation. We conduct regular pay reviews to prevent pay discrimination and ensure equitable pay based on role and experience. We are committed to providing a safe, rewarding workplace for all employees and are happy to provide reasonable adjustments where needed. If you have any questions about Blackdot’s DEI policy, please get in touch with gill.buchanan@blackdotsolutions.com .

How to apply

Please submit a CV and cover letter to apply. The application process will consist of an initial screening call, followed by an interview with Commercial lead and up to 2 other senior stakeholders, plus a practical assessment. Applicants can expect to hear from a Blackdot team member within two weeks of submitting their application.

If you have any questions about the role, please contact careers@blackdotsolutions.com